1. Introduction
Welcome to Tareeqk.
Tareeqk Portal ("Tareeqk", "we", "us", or "our") operates and maintains the website www.tareeqk.ae and Tareeqk mobile applications ("App").
These Terms and Conditions ("Terms") govern your access to and use of the Tareeqk website, mobile applications, and related services.
By accessing, registering, browsing, or using the Tareeqk platform, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not access or use Tareeqk services.
2. About Tareeqk Platform
Tareeqk is a technology platform designed to connect customers requiring roadside assistance with independent roadside assistance service providers ("Service Providers").
Through Tareeqk, customers may request services including:
- Vehicle recovery and towing
- Vehicle transportation
- Tire puncture assistance
- Tire replacement services
- Battery jump-start services
- Other roadside assistance services available through the platform
Tareeqk provides the digital platform, technology, and communication tools that connect customers and Service Providers.
Tareeqk itself does not directly provide roadside assistance services.
3. Role of Tareeqk
Tareeqk acts only as a technology intermediary platform.
Service Providers registered on Tareeqk are independent freelancers who operate their own businesses, vehicles, tools, and equipment.
Tareeqk does not:
- Employ Service Providers
- Own Service Provider vehicles
- Control daily activities of Service Providers
- Guarantee availability of specific Service Providers
- Guarantee minimum response time or service availability
Any agreement for roadside assistance is between the customer and the independent Service Provider.
4. Eligibility and Account Registration
Customers may be required to create an account to access certain services.
By creating an account, you confirm that:
- You are legally allowed to use the platform
- All information provided is accurate and complete
- You will keep your account information secure
- You will update your information when required
Customers are responsible for all activities performed through their account.
5. Booking Services
Customers can request roadside assistance through the Tareeqk App.
Customers must provide accurate information including:
- Current location
- Vehicle details
- Required service type
- Contact details
- Any important information related to the vehicle
Incorrect information may affect service availability, pricing, and completion.
6. Service Availability
Service requests depend on:
- Availability of nearby Service Providers
- Location coverage
- Operational conditions
- Service Provider acceptance
Tareeqk does not guarantee that a Service Provider will always be available.
7. Pricing and Charges
Tareeqk provides transparent pricing information through the application.
Service charges may be calculated based on:
- Service type
- Distance
- Travel time
- Operational requirements
- Applicable fees
Prices displayed in the application are based on available information and may change depending on actual service conditions.
Tareeqk reserves the right to update pricing and service charges when necessary.
8. Payment Terms
Customers may pay using available payment methods:
8.1 Cash Payment
Customers may pay the Service Provider directly after completion of the service.
8.2 Card Payment
Customers may pay through the Tareeqk App using available payment gateways.
All card payments are subject to approval by payment service providers.
Tareeqk is not responsible for payment failures caused by banks, payment providers, or technical issues outside its control.
9. Cancellation Policy
Customers may cancel a request according to cancellation rules available in the application.
Once a Service Provider accepts the request and starts traveling toward the customer location, cancellation charges may apply.
Completed services or confirmed bookings may not be refundable except where approved by Tareeqk after review.
10. Customer Responsibilities
Customers agree to:
- Provide correct vehicle information
- Provide accurate location details
- Cooperate with Service Providers
- Ensure safe access to the vehicle
- Provide clear instructions regarding required assistance
Customers must not:
- Provide false information
- Misuse the platform
- Request illegal services
- Create fake requests
- Avoid payment obligations
11. Vehicle Safety and Service Operations
Customers acknowledge that roadside assistance services may involve operational risks.
Service Providers are responsible for handling vehicles professionally during:
- Vehicle pickup
- Recovery operations
- Loading
- Transportation
- Traveling
- Unloading
- Tire services
- Battery jump-start services
Customers understand that vehicle condition, location, weather, road conditions, and mechanical issues may affect service operations.
12. Vehicle Condition
Customers acknowledge that vehicles may have existing mechanical or physical issues.
Tareeqk shall not be responsible for:
- Existing vehicle damage
- Mechanical failures
- Incorrect vehicle information provided by customers
- Unsafe vehicle conditions
- Circumstances beyond reasonable control
13. Customer Safety
Customers must follow safety instructions provided by Service Providers.
Customers should not interfere with recovery operations or service procedures.
For accidents, injuries, medical emergencies, or situations requiring government assistance, customers must contact appropriate emergency authorities.
14. Reviews and Feedback
Customers may submit ratings and feedback regarding Service Providers.
Feedback must be:
- Honest
- Accurate
- Respectful
Tareeqk reserves the right to remove content that violates platform rules.
15. User Conduct
Customers must not:
- Harass or threaten Service Providers
- Use abusive language
- Upload harmful content
- Attempt fraud
- Attempt to bypass the platform
Violations may result in account suspension.
16. Privacy and Data Protection
Tareeqk collects and processes customer information according to its Privacy Policy.
Information may be used for:
- Providing services
- Customer support
- Improving platform experience
- Communication regarding bookings
17. Limitation of Liability
To the maximum extent permitted by applicable UAE laws, Tareeqk shall not be responsible for:
- Actions or negligence of independent Service Providers
- Service delays
- Vehicle damages caused by Service Providers
- Third-party actions
- Technical interruptions
- Events outside reasonable control
Tareeqk provides the platform on an "as available" basis.
18. Suspension and Termination
Tareeqk may suspend or terminate customer accounts if users:
- Violate these Terms
- Misuse the platform
- Provide false information
- Engage in harmful activities
19. Updates to Terms
Tareeqk may update these Terms from time to time.
Users are responsible for reviewing updated Terms.
Continued use of the platform after updates means acceptance of revised Terms.
20. Governing Law
These Terms shall be governed by the applicable laws of the United Arab Emirates.
Any disputes shall be handled according to UAE legal procedures.
21. Contact Information
For questions regarding these Terms:
- Email: info@tareeqk.ae
- Website: www.tareeqk.ae